Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Mira Geoscience Help Center
  1. Mira Geoscience Help Center
  2. Mira Geoscience Support

Mira Geoscience Support

Welcome!

In this portal, you can find helpful resources and documentation to answer technical questions you may have about Mira Geoscience software solutions.

If you can't find what you are looking for, please raise a support request using the options provided to get in touch with us and we will get back to you shortly.

Learn more about

  • Geoscience ANALYST

  • GOCAD Mining Suite

  • Geoscience INTEGRATOR

Need to raise a request? Contact us.
Powered by Jira Service Management
{"xsrfToken":"d5f260a45bf66c542f3a1078e94e8e89fe6de30f_lout","branding":{"id":"1","key":"swr","name":"Mira Geoscience Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#005361","headerLinkHoverBGColor":"#005361","headerBadgeColor":"#005361"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"How can we help you today?","sharedPortalName":"Mira Geoscience Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"How can we help you today?","sharedPortalName":"Mira Geoscience Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"helpCenterTitle":"How can we help you today?","sharedPortalName":"Mira Geoscience Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#007082","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/51926ab8-ccd0-490e-b72d-69bd769c563d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNTA2YjM1Ni0xMmI0LTQ2YmMtOGNlNy1kZTFlNDlkMTQ4ZWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUxOTI2YWI4LWNjZDAtNDkwZS1iNzJkLTY5YmQ3NjljNTYzZCI6WyJyZWFkIl19LCJleHAiOjE3NjU5NjIwNzEsIm5iZiI6MTc2NTk2MTQ3MX0.QgxnZqt9qJLZ6Fb_yh-vIIvy9Srhl1cDbybljq9Pqqc&client=0506b356-12b4-46bc-8ce7-de1e49d148ed&height=300&mode=fit","bannerMediaApiFileId":"51926ab8-ccd0-490e-b72d-69bd769c563d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"swr","projectId":10018,"serviceDeskId":1,"name":"Mira Geoscience Support","description":"<p>Welcome!</p>\n<p>In this portal, you can find helpful resources and documentation to answer technical questions you may have about Mira Geoscience software solutions.</p>\n<p>If you can't find what you are looking for, please raise a support request using the options provided to get in touch with us and we will get back to you shortly.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Licensing","descriptionHtml":"","callToAction":"Licensing","introHtml":"<p>For any licensing questions, please email licensing@mirageoscience.com.</p>","icon":10637,"iconUrl":"https://mirageoscience.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10633,"iconUrl":"https://mirageoscience.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10623,"iconUrl":"https://mirageoscience.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10623","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Do you have a question on how to use our software?</p>","icon":10608,"iconUrl":"https://mirageoscience.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10608","groups":[1],"key":""},{"id":"25","name":"Training","descriptionHtml":"","callToAction":"Training","introHtml":"<p>Do you want to develop your user skills and extract more value from our software?</p>","icon":10466,"iconUrl":"https://mirageoscience.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10615,"iconUrl":"https://mirageoscience.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"5":[1],"1":[1,25,7,6,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e932eb1a-9d89-3fe9-a743-d717d081940e","appLinkName":"System Confluence","appLinkUrl":"https://mirageoscience.atlassian.net/wiki","spaceKey":"SWR","spaceName":"Software","spaceUrl":"https://mirageoscience.atlassian.net/wiki/spaces/SWR","isServer":false},"labels":[],"projectKey":"SWR","serviceDeskId":1,"kbLinkDomainURLs":["https://mirageoscience.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SWR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNTA2YjM1Ni0xMmI0LTQ2YmMtOGNlNy1kZTFlNDlkMTQ4ZWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU5NjI2NzEsIm5iZiI6MTc2NTk2MTQ3MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.VbLDpI2h_1MavoDFwLuQ6apLavHfl35i3mgjP-X56M8","targetCollection":"upload-project-10018","endpointUrl":"https://api.media.atlassian.com","clientId":"0506b356-12b4-46bc-8ce7-de1e49d148ed","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"f3544dc2-292d-4548-921a-81667adf3d9d","name":"Geoscience ANALYST","categoryUrl":"https://mirageoscience.atlassian.net/servicedesk/customer/portal/1/topic/f3544dc2-292d-4548-921a-81667adf3d9d","lastUpdated":"1743687374497","createdAt":"1701286668768"},{"id":"edc16d37-aa35-4320-9adc-dc30048474b9","name":"GOCAD Mining Suite ","categoryUrl":"https://mirageoscience.atlassian.net/servicedesk/customer/portal/1/topic/edc16d37-aa35-4320-9adc-dc30048474b9","createdAt":"1701286872379"},{"id":"35d4fea1-23d7-408b-a5d9-f5890fd030a4","name":"Geoscience INTEGRATOR","categoryUrl":"https://mirageoscience.atlassian.net/servicedesk/customer/portal/1/topic/35d4fea1-23d7-408b-a5d9-f5890fd030a4","createdAt":"1703171215850"}]}},"sharedPortal":{"name":"Mira Geoscience Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://mirageoscience.atlassian.net/wiki","kbLinkDomainURLs":["https://mirageoscience.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mirageoscience","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d5f260a45bf66c542f3a1078e94e8e89fe6de30f_lout","baseUrl":"https://mirageoscience.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mirageoscience.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0506b356-12b4-46bc-8ce7-de1e49d148ed","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"07e023f0fd4a4ca4a9325fb4fa757c52","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://mirageoscience.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}